Spain - YoigoThis is a featured page

Overview:

Yoigo is a fairly new 3G operator with attractive rates for both voice and data. They've been in service since 2006 and have grown to the fourth-largest operator in Spain. Voice calls are € 0.12/minute, € 0.08/minute or 0.06/minute within Spain to both landline and mobile numbers and international calls are € 0.30/minute to anywhere except Cuba, Somalia and North Korea.
They use their own equipment for 3G, but share lines with Movistar in some areas where they have less coverage.

Getting the Yoigo 3G Internet SIM card

This resource points out that SIMs can be bought at 'The Phone House' stores (http://www.thephonehouse.es). For locations see their store locator. I tried myself and the staff was very helpful.Also, you can check the official Yoigo stores (franchises) all over Spain by searching Yoigo + city name in Google Maps.Carrefour and Alcampo supermarkets sell Yoigo as well. The SIM was ready to use after about 15 minutes.
An ID is needed to buy the SIM, which they will take a photocopy of. The price is 20€ including 20€ of credit.

There is no way to buy a SIM outside of Spain with any operator by law.
You'll be very lucky to encounter an English speaking salesperson to buy the (Yoigo) Internet SIM card. It's better to assume you're not so lucky, unless you speak Spanish yourself. Best bet might be to go to one of many The Phone House shops.

Next to language there are 3 basic hurdles to take:
  1. They don't want to sell you a SIM card because you're not a resident.
    1. If the person helping you is trained well, this shouldn't be an issue. Anyone from any country is allowed to buy a Yoigo SIM card, you just need to present your passport. The SIM card registration address is usually the shop location or your hotel or campsite address.
  2. They try to sell you the SIM card with LA DEL OCHO TARJETA tariff.
    1. Please check the contract when you sign it! You shouldn't be paying more than €20 for the card.
  3. They want to sell you a 3G USBdongle with it.
    1. his is either a sales trick or unfamiliarity. If you don't need the 3G USB stick, don't buy it. Most likely its SIMlocked to the (Yoigo) network. The SIMcard usually works after several 5-10mins.
The actual SIM card comes in a credit card-sized pack with a scratch-off area which will reveal your PIN and your PUK. Scratch this area off, because you'll need your PIN as soon as you turn your phone on with the new card. Your PUK is only needed if you lose your PIN and get locked out of your phone. If you have your phone with you in the shop, go ahead and insert it while you're being helped so you know it works. Enter your PIN, and you should immediately recieve three text messages from Yoigo:
  1. The first one informs you that you have €20 of balance and that you can check your balance by typing *111# and hitting the dial button.
  2. The second one informs you that you have been given a gift of 20 free text messages valid both within Spain and internationally. You have one month to use these.
  3. The third one informs you that the "Bono 8 Internet" plan has been activated, and you should be able to access your Internet.
The first month of the Bono 8 plan is free, after that, it will automatically recharge each month if you have at least €8 balance. You are limited to 500MB per month at full speeds, after which it will drop to 64 KBps.

Yoigo operational details
The Yoigo 3GInternet network is pretty fast and delivers the speed advertised. Rural areas, however, don't have 3G so the speed drops to EDGE and sometimes to GPRS. The helpdesk is responsive within 24 - 36 hours when contacted through their website response form. You need to register your phone number first. After 100 Mb of traffic the speed drops about 6-10 fold. For basic e-mail and surfing it still works.

Yoigo primarily uses its own 3G network which covers the largest cities of Spain but has weak coverage outside the metropolitan areas. It has roaming agreements with Movistar, which you can get full HSDPA speeds with it.

Connection Details:
APN: Internet (no username, no password)
Wap Proxy (not needed): 10.8.0.36:8080 (don't use it! it works VERY slow)

Misc:
1. To check current balance dial *111#

2. A 2G/3G coverage map of Yoigo can be found here.

3. € 10,- top-up results in € 8,- something balance. (You pay VAT / TAX here)



Posted Anonymously Latest page update: made by Anonymous , Mar 19 2013, 8:54 AM EDT (about this update About This Update Posted Anonymously Edited anonymously

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Anonymous YOIGO in the metro at Barcelona Train Station 1 Apr 4 2014, 5:33 AM EDT by Anonymous
 
Thread started: Mar 25 2014, 1:24 PM EDT  Watch
The man at this location spoke 6 languages and his English was fluent. He sold me sim cards for both my phones and insured I had the specific card for the different needs of each phone. He also activated the sim cards.
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Anonymous on holidays in uk 0 Nov 27 2013, 8:12 AM EST by Anonymous
 
Thread started: Nov 27 2013, 8:12 AM EST  Watch
Hi I am trying to find out a puk number for my sim I live in spain but in uk in holiday an left locked my sim is there a customer service on net in English for yoigo so I can find out puk number thanks
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Anonymous Yoigo - Spain 0 Mar 19 2013, 8:51 AM EDT by Anonymous
 
Thread started: Mar 19 2013, 8:51 AM EDT  Watch
Daily rates for mobile Internet with Yoigo, in Spain, cost roughly €3/day for 100 MB of data (upload + download combined). Although 100 MB will suffice if you only want it for e-mails and such light tasks, you are way better off going to a local Internet cafe (called Locutorio), which are all over the place throughout the country and charge, on average, anywhere between €0.50 - €0.60 for 30 minutes without surfing limits. Only thing when using locutorios, please bear in mind that they are public places so you might not want to do online banking or similar sensitive surfing from there.
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